Support

Questions, a bug, an idea? Write to support@textingwithsanta.com.

How does my child get a text from Santa? Tap Elf Login on the North Pole screen, set the Elf password, and the Elf Workshop lets you write and schedule Santa's messages (or pick a template). Santa's autoreply answers while he is busy.

What is Santa's Workshop Pass? An annual pass: from November 1 through October 31 of the next year, it opens the top level or two of every game and your own Christmas-morning letter — on your child's device and, with Santa's Helper, on your phone. The first three levels of every game are free. Every Advent door is free with or without it. Each year's Pass is a new purchase; the Paid app includes the season's. The price is shown in the app store.

Santa's Helper can't find my child's device. Both devices on the same home Wi-Fi (not a hotel's or a guest network); Texting With Santa open on the child's device; Wi-Fi on, on the phone — the Helper says so when it is off. Then type the six-digit code from Elf Login → Elf Workshop → Connect a parent. Still nothing? Tap Still not found? Type the address and type the address under the code.

Bedtime. A parent can set bedtime hours on the child's device (Elf Workshop → Bedtime) or from Santa's Helper. Between those hours the games are asleep and the story opens with the sound off; texting Santa and the wish list stay open.

E-mail copies. In the Elf Workshop, type your address and tap Send me a code — or connect in Santa's Helper on your phone and send it to your child's device. A six-digit code arrives by e-mail; type it in and copies begin. They arrive in batches, at most one every ten minutes. Check the spam folder the first time. We keep no list of addresses — the app holds a signed token for yours.

Santa's Helper is the parent app: read what your child texts Santa and answer from your own phone, on the same Wi-Fi. See Parents.

Privacy. We do not collect anything that identifies you or your child. See the privacy policy.

Refunds and purchases are handled by the app store on your device.

Updated 2026-11-08.